Frequently Asked Questions
Everything you need to know about our premium denim and apparel.
How do I determine my correct size in Hiroshi Kato denim?
We recommend using our detailed size guide found on each product page. Since we use premium Japanese fabrics with specific stretch characteristics, comparing the measurements of your favorite pair of jeans to our garment dimensions is the most accurate method.
What is the standard shipping timeframe for orders?
Orders are typically processed within 1-2 business days. Standard shipping within the United States usually takes 3-7 business days, while international shipping varies by destination and customs processing.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as Final Sale are not eligible for return.
How should I care for my raw denim?
To preserve the color and fit, we recommend washing as infrequently as possible. When necessary, hand wash cold with a mild detergent and hang to dry. Avoid the dryer at all costs to prevent shrinkage and fabric damage.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and selected service level.
Are your products ethically manufactured?
Quality and ethics are at our core. All Hiroshi Kato garments are designed in Los Angeles and crafted using premium fabrics sourced from renowned mills in Japan, ensuring fair labor practices and superior craftsmanship.