Returns & Exchanges

At Hiroshi Kato, we take pride in our craftsmanship and want you to be completely satisfied with your purchase. If your denim or apparel isn't the perfect fit, we offer easy returns and exchanges within 30 days of delivery for all unworn and unwashed items.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached, ensuring the garment is securely folded to prevent damage during transit.

• 3.
  Label and Ship

  Download and print the prepaid shipping label provided by our portal, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our team receives and inspects your return for quality assurance, we will process your refund or ship your exchange item within 5-7 business days.